UltraWatt Lithium battery warranty
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The limited warranty program is the only one that applies to this unit, and it sets forth all the responsibilities of UltraWatt. There is no other warranty, other than those described herein. Any implied warranty of merchantability of fitness for a particular purpose on this unit is limited in duration to the duration of this warranty. UltraWatt warrants its Lithium batteries (hereafter referred to as “Battery”) to be free of defects in material and workmanship for the following Applicable Warranty Period:
• 3 years for commercial, industrial, marine and automotive applications in cycling and non-cycling applications. The battery is warranted, to the original purchaser only, to be free of defects in materials and workmanship for two years from the date of purchase without additional charge. The warranty does not extend to subsequent purchasers or users.
UltraWatt does not warrant the battery for use in any residential system sold with the intent or purpose of a “Tariff Adjustment Program” of any type
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The warranty does not cover a battery reaching its normal end of life which may occur prior to the warranty period stated above. Depending on the application a battery can reach its normal end of life before the end of the warranty period.
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A battery can deliver only a fixed number of usable cycles / amp-hours over its lifetime and is considered to have reached its normal end of life if the application uses up all of these cycles / amp-hours, regardless of the time the battery has been in service. Therefore UltraWatt reserves the right to deny a warranty claim if it determines the battery to be at its normal end of life, even if the claim is lodged within the applicable warranty period.
The Applicable Warranty Period begins from the date of purchase with original receipt, or, if no receipt is
available, from UltraWatt invoice / shipping date.
Batteries determined to meet the conditions of this warranty will be replaced free of charge if, at the sole discretion of UltraWatt, adjustment is necessary due to defect in material or workmanship. Batteries for warranty replacement consideration are to be returned to the original supplying distributor/dealer. Batteries replaced under the warranty provisions will be shipped with a replacement warranty sticker and carry only the remainder of the original Applicable Warranty Period.
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PLEASE NOTE:
The battery has a self-discharge rate of 5% per month @ 25°C. It is the responsibility of the end user to maintain the battery in a charged state. The battery should not be left for more than 30 days without checking its charge state. UltraWatt recommend that a battery left in a “storage state” should be checked and charged every 30 days to maintain maximum life expectancy of the battery. Failure to follow these requirements will see an early failure of the battery which is not covered under warranty
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Limitations
This warranty does not cover damage or defects resulting from normal wear and tear (including chips, scratches, abrasions, discolouration or fading due to usage or exposure to sunlight), accidents, damage during shipping to our service facility, alterations, unauthorized use or repair, neglect, misuse, abuse, failure to follow instructions for care and maintenance, acts of god, fire and flood.